Track Your Order
Shipment Processing Time
Efficiency is key in our operations. We promptly dispatch orders from our multiple warehouses as soon as they are processed. However, during peak times, there might be a slight delay. We appreciate your patience and understanding in these instances. If your shipment experiences a significant delay, we’ll make sure to keep you informed via email or phone.
Shipping Rates & Delivery Estimates
We strive to keep shipping as straightforward as possible. All shipping charges will be clearly laid out at checkout.
Estimated U.S. Delivery: 6 to 30 Business Days
Please note that occasional delays may occur due to factors beyond our control, such as natural disasters or other exceptional circumstances
Shipment Confirmation & Order Tracking
As soon as your order is on its way, you’ll receive a tracking number to keep a close eye on its journey. We’ll notify you via email, so you can monitor your delivery at every stage.
Customs, Duties, and Taxes
Please note that The Aurai is not responsible for any customs and taxes applied to your order. Any additional charges incurred post-shipping (tariffs, taxes, etc.) are the responsibility of the customer.
In cases where packages are returned due to unpaid customs or taxes, we will refund the cost of the product, excluding shipping charges.