Track Your Order

Thank You for choosing The Aurai. We appreciate your trust in us for your lifestyle needs. Below, you’ll find the terms and conditions of our Shipping Policy, designed to ensure a smooth and satisfactory experience for you.

Shipment Processing Time

Efficiency is key in our operations. We promptly dispatch orders from our multiple warehouses as soon as they are processed. However, during peak times, there might be a slight delay. We appreciate your patience and understanding in these instances. If your shipment experiences a significant delay, we’ll make sure to keep you informed via email or phone.

Shipping Rates & Delivery Estimates

We strive to keep shipping as straightforward as possible. All shipping charges will be clearly laid out at checkout.

Estimated U.S. Delivery: 6 to 30 Business Days 

Please note that occasional delays may occur due to factors beyond our control, such as natural disasters or other exceptional circumstances

 

Shipment Confirmation & Order Tracking

As soon as your order is on its way, you’ll receive a tracking number to keep a close eye on its journey. We’ll notify you via email, so you can monitor your delivery at every stage.

Customs, Duties, and Taxes

Please note that The Aurai is not responsible for any customs and taxes applied to your order. Any additional charges incurred post-shipping (tariffs, taxes, etc.) are the responsibility of the customer.

In cases where packages are returned due to unpaid customs or taxes, we will refund the cost of the product, excluding shipping charges.